As an IT Systems Specialist at Tangam, you will establish and maintain proper standards and practices across the company and contribute to the growth of Tangam’s industry-leading casino optimization software, the company, and its offices.

The ideal candidate will be a self starter and must possess a sound grasp of Information Technology, System Administration, and Network Engineering principles.  They will leverage their ability to understand a wide variety of technical requirements and translate them directly into actionable decisions. 

 Who we are:

Tangam Systems is a rapidly growing company that is at the cutting edge of developing data analytics and visualization software. Our clients range from Fortune 500 businesses to some of the best known brands in the resort industry, including operators in United States, Macau, Australia, Philippines, Cambodia, New Zealand and Canada. Our Table Games Yield Management (TYM) and Slots Optimization & Data Analytics (SODA) products help casino resorts optimize their gaming operations in order to increase profitability and enhance the patron experience.

Our next generation business intelligence software products takes the complexity out of data analytics and makes data understandable and actionable to ordinary users. Our patented products have won numerous industry awards and recognitions. We continue to push the envelope on what is possible in the area of data analytics software, and we are always seeking new talent to join us on our exciting journey.

Your day-to-day responsibilities will include :

 - Establishing and maintaining IT, security and risk management practices (NIST 800-53)

- Identifying and procuring needed hardware and software.

- Configuring company hardware and software in a repeatable and consistent way that ensures maximum security and safety of our employees and company data.

- Expanding and maintaining the company's corporate network in a secure and scalable manner (e.g. subnetting, network isolation, WiFi, VPNs, SSL, firewalls, intrusion detection, etc.)

- Setting up and ensuring compliance to company-wide IT policies (e.g. password management, proper hardware and software usage, peripheral usage, etc.)

- Deploying, supporting and managing internal applications (e.g. web applications, servers, databases, tools, etc.)

- Managing hardware, software, and cloud-based vendor services (e.g. licenses, inventory management, configuration, and access controls)

- Managing backups and ensuring a regular backup schedule of core company assets using a mix of intermediate and full backups.

- Occasionally required to work outside of normal business hours to update, deploy, fix, or troubleshoot corporate infrastructure.

Qualifications and Experience :

 Requirements :

• Degree or Diploma in a discipline related to IT or Computer Science
• 5+ years of professional IT / SysAdmin experience
• Strong analytical and problem-solving skills
• Active Directory experience (i.e. GPO)
• Strong networking (DHCP, DNS, Routing, Firewall, VLANs), network security, and protocols skills
• Experience with troubleshooting and maintaining Windows Servers, Windows OS, and Linux.
• Experience with License Management.
• Experience with troubleshooting and maintaining Virtual Environments (e.g. Hyper-V)
• Experience with troubleshooting and maintaining databases (e.g. MS SQL)
• The ability to communicate well with technical and non-technical contacts
• Strong leadership and communication skills
• Implemented IT Service Management processes and service delivery.
• Exposure to IT governance (NIST 800-53). 
• On-site work is mandatory.

Nice to have :

• Experience with Networking
• Experience with Cyber Security
• Experience with data backup policies
• Experience with enterprise software tools (i.e. software patching)
• Experience with the cloud (e.g. Azure, AWS, GCP)
• Microsoft Certifications
• CCNP Certification

 Compensation and Benefits :

• Base salary of $70K - $90K + performance-based bonus
• Work-Life Balance: Flex time and work from home days
• Set-up: Standing / adjustable desks, massage chair & quiet rooms, employee lounge with Xbox, Switch & PS4
• Benefits Plan: Fitness allowance, dental/prescription/vision, massage & physio, and healthcare spending account
• Food & Fun: Fully stocked kitchen, fancy coffee machine, team lunches, long weekend bottle draws and monthly employee events

Tangam is committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, email hr@tangamgaming.com.